We strive to educate parents and kids about how to appropriately safeguard their privacy when using our Services. We are committed to complying with the Children’s Online Privacy Protection Act of 1998 (“COPPA”), which requires us to inform parents and legal guardians about our information collection and use practices. COPPA also requires that we obtain parental consent before we allow children under the age of 13 to access and/or use our Service. We urge kids to check with their parents before entering information through our Site and/or Service, and we recommend that parents discuss with their kids restrictions regarding the online release of Personal Information (as defined below) to anyone they don’t know. Please see the Children’s Privacy Section below for more information about our privacy practices regarding children under the age of 13.
We collect certain “Personal Information” you provide directly to us. For example, when you create an account, you will be asked to provide us with certain information, such as a user name or your first name, last name, and email address. We may also collect your school name, your grade level, and a profile picture. We collect financial information (e.g., credit card or bank account information) when you subscribe to our Services.
When you access or use our Site or Service, we may automatically collect other Personal Information about you, including:
We may also obtain information from other sources, such as when you login from third parties like Facebook or Google, and combine that with information we collect through our Service.
We use information about you for various purposes, including to:
MyAskA is based in the U.S. and information we collect is governed by U.S. law. Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using the Services, you are agreeing to the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.
We may also share aggregated or anonymized information that does not directly identify you.
We use Google Analytics on the Site and Services to analyze how users use the Site and Services. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.
Please be aware that whenever you share information on any public area of the Site or Services, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.
To help verify that the parent is the person providing consent, MyAskA may ask for certain pieces of information to verify the parent's identity, such as name or email address.
Once we obtain parental consent, a child can use our Services much like any other user. And we may collect from the child the same types of Personal Information, and use and share that information for the same purposes, as described in the general policy.
We do not, nor do we allow third parties to, collect kids' personal data (including persistent identifiers) for behavioral advertising, amassing a profile, or any purpose other than to support its internal operations unless we have obtained explicit prior parental consent. We may use aggregated or de-identified information about children for research, analysis, marketing and other commercial purposes.
We use a restricted version of Google Analytics to limit data sharing and tracking on areas of our site and mobile apps that are accessed by children.
Parents and legal guardians of children under 13 can consent to collection and use of a child's personal information without consenting to the disclosure of that information to third parties. Parents or guardians can review information their children under 13 have contributed to us by accessing their child's account or contacting us. Parents can also request that we delete that information and refuse to allow us to collect further information from their children by contacting us. We may ask additional questions or take other steps to verify the identity of a parent or guardian before responding to a request to review or delete a child's information or a request to refuse further collection from a child.
You may update, correct or delete information about you at any time by logging into your online account and modifying your personal profile. If you wish to delete or suspend your account, contact us but note that we may retain certain information as required by law or for legitimate business purposes.
You can opt out of receiving promotional e-mails by following the link provided at the bottom of all marketing e-mails you receive from us. You are able to opt out of receiving marketing e-mails from us, however, you cannot opt out of receiving all e-mails from us, such as e-mails about the status of your account.
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. MyAskA does not share Personal Information with third parties for direct marketing purposes.